Sword Ciboodle Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazine
Sword Ciboodle, provider of customer-oriented business software and services, announced today that it has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centres and teleservices since 1982.
Sword Ciboodle is the award-winning business-process-driven CRM software product for multi-channel contact centres. Targeted primarily to large companies in sectors such as banking, insurance, retail energy, retail telecommunications and media and consumer goods, it is the only BPM-based CRM product that enables all service channels natively from a single platform.
"I am pleased to honour Sword Ciboodle for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact centre experience as well as ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements."
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
"We are delighted to have been recognized for our technology innovation by a leading industry magazine like Customer Interaction Solutions," said Mike Hughes, business unit director, Sword Ciboodle. "This is another validation of the Sword Ciboodle platform, which is fast becoming one of the customer service industry’s most admired products."
For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.