UX Strategy : Leading your company towards customer first

Member Event

UX Strategy : Leading your company towards customer first

  • DATE:
    Mon 27 Nov 2017 09:00
  • TIME:
    09:00 - 17:00
  • VENUE:
    User Vision, 55 North Castle Street, Edinburgh EH2 3QA

Mon 27 Nov 2017 09:00 - 17:00

Are you in the process of building up the UX capacity in your organisation? Would you like to learn more about how you can introduce more user centred design thinking and processes?

In this UX Strategy course, we will bring you through a framework to help you think about and plan your own UX strategy. We will look at questions such as; how and where do you begin? What do you need to establish in terms of processes, people, and policies to implement your strategy? And what can you do to bring others along with you on the journey in order to create a truly customer-centric culture?

Measurement is a key part of a successful strategy and we recommend as a natural progression in your learning, the next course after this one, is our one-day course dedicated to measuring the user experience.


Choose this course if you are you interested in...

  • Learning how the user experience fits in with the overall customer experience, and how both fit with your organisation’s wider digital strategies
  • How to get management buy-in and raise the profile of UX in your organisation
  • Understanding where the gaps are in your current UX processes and practices
  • Learning more about which processes you need to implement to ensure that robust and joined-up user centred design practices are being followed
  • Understanding the different roles in UX and how teams can work together


What will you learn?

  • Fundamentals of UX Strategy
  • How to create a UX Vision statement to guide your thinking
  • How to create and develop a UX Roadmap to guide you towards your goals
  • Strategies for overcoming organisational barriers, including resistance to change
  • The different roles and responsibilities in UX, and how to build your team and bring others along with you
  • UX measurement: An introduction on how to monitor, measure and communicate the value of your strategy


What to expect on the day?

Throughout the day we run several activates, based on case study material where you and your classmates will get the opportunity to apply aspects of the strategic framework to different situations. You will walk away with a framework and templates that you can use immediately in developing your own processes and strategy.

You will receive a print-out of all training materials and course activities. There is no exam in this course but all successful participants will receive a certificate of completion at the end of the day


Cost:

£490 + VAT


Cancellation policy

The following cancellation policy applies to all bookings made:

30 days or more before training - full refund or attend a future course date

  • 15-29 days prior to training - 50% refund
  • 7-14 days prior to training - 25% refund
  • 6 days or less prior to training - no refund

You are most welcome to send a substitute for the originally booked delegate at any time by notifying us of their details. User Vision reserves the right to cancel all or parts of the course if an insufficient number of people register for the course.

 

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