Fri 20 Apr 2018 09:00 - 16:00
User Vision has partnered with User Experience (UX) expert, author, and speaker Gerry McGovern to bring two masterclasses on his successful Top Tasks management model to the UK.
A masterclass on measuring the customer experience
The key to successful digital transformation is customer-centricity. As many companies have shown, the best way to put the customer first is to make sure the main tasks they want to perform are easy to complete.
This masterclass will give you the methods to focus on what your customers really want because giving people what they want—quickly and easily—is the foundation of a great customer experience.
You will learn how to build a solidly reliable management model around Top Tasks and the Task Performance Indicator, two essential metrics of the customer experience.more info and book
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