Taranata Group’s new Chief Client Officer to champion the customer experience

Member News | 22.10.2019

Taranata Group’s new Chief Client Officer to champion the customer experience

Taranata Group has appointed Lee Murray, Board Director of its IT recruitment business Head Resourcing, to a newly created role of Chief Client Officer.  Lee will be responsible for growing client relationships and driving service excellence across Taranata’s companies: Head Resourcing, Change Recruitment, Rawmarsh Consulting, Head Medical and recently acquired consulting business Hanya Partners. 

This new role shows the seriousness of Taranata’s focus of looking at the world through a client’s eyes. Lee’s role will be to bring the voice of clients into the Group and ensure its services and propositions meet the ever-evolving needs of clients.  Lee will be introducing focus groups and championing other candidate and client initiatives that will have a real impact on retention, growth and more broadly, on the value Taranata provides to its clients.

Martin Ewart, Chief Executive of Taranata Group, said: “At Taranata’s core is collaboration, both with our clients, and within our businesses.  Lee’s new role will ensure client excellence runs through all that we do across our group of businesses. Our conversations are overwhelmingly indicating that clients are demanding far more than a transactional supplier.  They want more responsiveness, insight, collaboration and value from their partners. Lee’s role is to bring that depth of client voice into our business, and in turn ensure we constantly evolve to help our clients succeed.”

Lee concludes: “The CCO role is a relatively new addition to the executive team, and one which suits our business model perfectly.  There is no longer a ‘typical’ client, so there shouldn’t be a typical service, or client experience.  As client businesses evolve not only are we supporting them along the way – we’re bringing their voice into the heart of our organisation and are wide open to the transformation that will result.”

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