Recent events drove momentum for a raft of new technology initiatives and investments, all implemented at speed because prevarication was simply not an option. Where customer and employee experience were concerned, continuity was everything; therefore nothing was off limits if it meant services to address their needs could be built faster.

Now is the time for organisations to take stock of what they have and make plans to ensure that their infrastructures will support their future ambitions – and ensure they can respond to consumer and citizen demand as it accelerates ever-faster.