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november, 2021

23nov1:00 pm1:40 pmCustomer experience excellence in Professional Services

Event Details

In a digital era, where the Professional Services market is increasingly competitive, delivering customer experience (CX) excellence is crucial for winning new business and building long-term loyalty. Professional Service organisations require intelligent solutions that harness data, apply automation and empower people to meet rising customer expectations.

Join Incremental’s Gee Lau (Principal Dynamics Consultant), Matt Hurst (Senior Dynamics Consultant), and Microsoft’s Craig Russell (Business Applications Specialist), as they discuss elevating client experiences through digitisation.

The lunch-time session covers:

  • The trends and challenges of Professional Services
  • How to deliver customer experience excellence
  • Customer experience journey demonstration
  • Professional Services solution use-cases
  • Q&A – get your questions answered by our experts.

The session is applicable for Professional Service businesses at any stage of their digital transformation journey. Please feel free to share the details of this event with your colleagues.


(Tuesday) 1:00 pm - 1:40 pm GMT




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