ScotlandIS Member Spotlight: Synapse

In this Member Spotlight we hear from new Business member, Synapse, on what they see as the five key main challenges facing the tech industry today, and on joining ScotlandIS to share knowledge and build meaningful relationships.

Who is Synapse and what do you do?

Synapse is a UK-based managed service provider and cloud and I.T. resilience partner, as well as a trusted Dell Technologies partner. We help organisations take control of complex infrastructure by delivering secure, predictable, and high-performing environments through our Adaptive Cloud model. 

In simple terms, we make I.T. work the way it should: always on, cost-controlled, and recoverable when it matters most. That spans hybrid cloud, data protection, cyber resilience, and managed services, all delivered as a single, accountable service. 

We’re proud to already be working with a number of iconic Scottish brands, supporting critical systems that simply cannot fail. 

Tell us something unique or interesting about your organisation. 

Most providers talk about uptime. We focus on recovery. 

For our customers, the real risk is not whether something fails, it is how quickly and confidently they can recover when it does. That is why everything we deliver is built around provable resilience, from automated backups to tested disaster recovery and cyber recovery environments. 

That approach is underpinned by strong technology partnerships. We’ve been recognised with industry awards for our collaboration with Dell Technologies, Druva, and other key partners, reflecting not just technical capability, but how we deliver real outcomes together. 

As a managed service provider, we also remove the operational burden from internal teams, giving them the confidence that their environment is not just built well, but continuously managed, optimised, and protected. 

It is also why we position everything under Adaptive Cloud, a modular approach that lets organisations start where the pain is, whether that is cost, control, security, or resilience, and evolve over time.  

What is your biggest achievement as an organisation? 

One of our biggest achievements is the measurable impact we have had on customers operating under real pressure. 

For example, in the housing sector, we have helped organisations modernise legacy infrastructure, improve resilience, and reduce operational overhead. In one case, we delivered a 70% reduction in rack space and near-instant server performance, while strengthening disaster recovery across 170+ virtual machines . 

More broadly, we have built a model that consistently delivers both technical and commercial outcomes, improving recovery confidence, reducing risk, and creating predictable I.T. costs.  

What prompted you to become a member of ScotlandIS?

ScotlandIS brings together a community that is focused on innovation, collaboration, and practical outcomes, which aligns closely with how we operate. 

As a business, we believe growth comes from shared knowledge, strong partnerships, and being close to the challenges organisations are actually facing. ScotlandIS gives us a platform to contribute to that ecosystem, learn from others, and build meaningful relationships across the Scottish tech community. 

What do you see as the main challenges for the tech industry in the UK and Scotland? 

There are five big challenges we see consistently: 

1. Complexity outpacing capability 
Many organisations are running hybrid environments without the internal resource to manage them effectively. The result is cost inefficiency, risk exposure, and lack of control. 

2. Cyber resilience, not just cyber security 
The conversation is shifting from prevention to recovery. Ransomware, outages, and supply chain risks mean organisations need to prove they can recover quickly, not just defend. 

3. Explosive growth in data 
Demand for data storage and protection is accelerating rapidly. Organisations are managing more critical data than ever, but often without the right governance, visibility, or resilience in place. 

4. AI readiness and infrastructure pressure 
There is growing demand for AI capabilities, but many organisations are not yet equipped with the underlying infrastructure to support it securely, compliantly, and cost-effectively. 

5. Cost pressure and accountability 
Boards are demanding clearer ROI from I.T. investment. That means predictable spend, measurable outcomes, and stronger alignment between technology and business value. 

The opportunity sits in simplifying all of this. That is where we see the industry heading, and where we focus. 

Get in touch if you’d like to find out more at hello@synapse360.com, or visit www.synapse360.com.