Company Details
Name: Forrit
Date Founded: 2014, Edinburgh
Sector: Digital
Key Products/Services: Enterprise-grade Content Management System (CMS)
Website URL: www.forrit.com
Executive Summary
Forrit is a Scottish-founded, cloud-native CMS platform designed with enterprise-grade security, rapid scalability, and global governance at its core. The platform enables Marketing and IT teams to collaborate seamlessly while meeting the most stringent regulatory requirements.
With automated provisioning, rapid deployment, robust security, and advanced insights, Forrit empowers organisations to deliver digital content faster, smarter, and at scale—securely, compliantly, and with precision.
Despite still being a scale-up, Forrit has secured major clients including Tesco Bank, Lloyd’s of London, and a major investment house in the US. The company continues to pursue ambitious domestic and international growth.
The Challenge
NHS 24, one of Scotland’s seven national health boards, is responsible for delivering digital health and care services, including GP.Scot. It supports websites for 132 GP surgeries across Scotland, many of which faced challenges with security, availability, performance, and the distribution of national medical advisory content.
To address these issues, NHS 24 partnered with Forrit to migrate all 132 websites to the Forrit CMS in a highly efficient and streamlined process.
Since going live, the migration has delivered immediate improvements in website security, performance, and availability—ensuring that critical medical information and services remain reliably accessible. Over the longer term, this will help improve patient outcomes and is expected to reduce pressure on both GP practices and A&E departments.
The Solution
- Enhanced security: Built on Microsoft Azure, the platform leverages certain features to ensure data confidentiality and provide comprehensive protection against cyber threats, including DDoS attacks and common vulnerabilities.
- Improved performance: Automated deployments and load balancing deliver fast, reliable access to services at scale, ensuring websites remain responsive under high demand.
- Operational efficiency: A centralised Service Delivery Hub allows NHS administrators to manage all websites from a single dashboard. This reduces costs, improves efficiency, and provides a transparent audit trail of content changes—eliminating the inefficiencies of manual or email-based approval processes.
- Creative freedom: Marketing teams can create, edit, and manage content across devices and languages with intuitive low-code/no-code tools, while maintaining brand consistency, compliance, and enterprise-level approval processes.
The Impact
The migration to Forrit CMS has already delivered measurable improvements in website security, performance, and availability across all 132 GP websites. This ensures that critical medical advice and services are consistently available. Looking ahead, the improved accessibility of information and services is expected to enhance patient outcomes and reduce unnecessary visits to both GP surgeries and emergency departments.
Future Plans
More broadly this innovation is helping to drive digital transformation in NHS Scotland, supporting Digital Front Door for patients across the country.
From a Forrit platform perspective, NHS 24 and patients could benefit from AI-driven enhancements including:
- Automated translation of content via AI Translator tooling, improving accessibility for Scotland’s diverse communities.
- AI-powered chatbots using Azure Bot Service, integrated with NHS 24’s extensive library of medical advisory content.
- Advanced search capabilities through advanced AI Search software, enabling users to find information quickly and accurately using keywords, filters, or AI-powered suggestions.
Forrit intends to leverage the same secure and scalable platform deployed for NHS 24 to support other organisations in delivering the right content, to the right devices, in the right languages—securely and efficiently.