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november, 2023

23nov3:30 pm5:00 pmLearning from Loch Ness by Jacobite about their customer care processesHighlands and Islands Productivity Club

Event Details

Delivering an effective business strategy is key to a business’s success as it helps to focus working processes and shape organisational goals and objectives.

During this session you will hear from Freda Newton MBE, about their successful customer care that allows Loch Ness by Jacobite to generate future sales. Freda will also speak about their sustainability processes that manage them to secure a gold award for Green Tourism from VisitScotland.

Freda Newton MBE, MD, Loch Ness by Jacobite

Freda Newton, MBE, is the owner and managing director of leading cruise tour experience Loch Ness by Jacobite, a VisitScotland 5-star tour since 2005. For over 40 years, Loch Ness by Jacobite has provided boat tours of the world-famous Loch Ness to visitors from around the world, now attracting 325,000 people each year.
Under the leadership of Freda Newton, MBE, since 2002, the business has diversified with the opening of a restaurant and retail offering at An Talla in 2019 and holiday cottages in 2021.
Highlights of Freda’s career include:

  • Awarded MBE for services to Economic and Community Development in the Highlands and Islands of Scotland, 2017.
  • Received the Silver Thistle award at the Scottish Thistle Awards 2017 for her pivotal role in the region’s tourism industry.
  • Presented with the SCDI Highlands & Islands Chair’s Award for Outstanding Business Achievement, 2017.
  • Appointed as a Non-Executive Director Highlands & Islands Enterprise September, 2018.

There will also be the opportunity to network and hear from other businesses, just like yours, about their own experiences and challenges.

Come along and be inspired by fresh thinking about new ideas on how to improve your business’s processes and strategies.


(Thursday) 3:30 pm - 5:00 pm GMT




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