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Poor connectivity could hamper EV charger rollout success and impact user safety, suggests new research

Poor digital connectivity could hamper the success of national electric vehicle charger roll out plans, and impact the safety of users, according to new research by connectivity consultancy FarrPoint. 

Mobile connectivity at public EV charging points is vital because most charge points don’t allow users to just park up and plug in, they often require them to have an app downloaded or to visit a web page to pay for their charging session – meaning that without a signal, they can’t charge their car.

Poor mobile signal may also leave users unable to access support if something goes wrong during their charging session, or if they feel unsafe in locations which are often in dimly lit corners of car parks. 

The FarrPoint survey of 4G signal coverage at 96 public EV charging locations across Scotland and the North of England found that:

  • One in five locations had only a 50% chance of getting mobile coverage 
  • Only 67% of locations had access to mobile coverage from all four mobile operators
  • One in 20 received no mobile coverage at all

The findings come just weeks after an investigation by BBC Disclosure uncovered faults in nearly 25% of Scotland’s EV charging points.

Steve Smith, Head of Smart Places at FarrPoint, believes that if digital connectivity is not taken into consideration at EV charging points, there could be significant issues with not only the efficiency of the charging network but also the safety of their users.

Steve said: “Our research backs up my own anecdotal experience as an EV driver. I’ve lost count of the number of times I’ve found the display showing a “communication problem”, or having an insufficient mobile signal to even start a charging session via an app.

“This isn’t just a rural issue; many urban charging point locations suffer from the same mobile connectivity problems, and in many cases, the situation is not improving.

“As demand for EV charging increases, charge point operators should consider digital connectivity as being equally important as physical space and available power supply to help avoid future issues.

“Action must be taken to improve mobile coverage at charge points already in place, or an alternative solution will have to be developed.” 

FarrPoint’s research follows the launch of a campaign by online car marketplace heycar which calls for the Government to introduce minimum safety standards at EV charging locations, after a survey of 500 drivers at motoring advice website found almost nine in ten respondents had chosen not to use a charge point because they felt unsafe at the location.

Steve Smith said: “Operators should be thinking about ways to make the EV charging infrastructure safer, as lack of connectivity can also cause potential safety issues at charging points. CCTV requires stable, high bandwidth connectivity to operate, and the emergency contact button at a charging point also needs reliable connectivity to ensure it works when required.”

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